Lift Off IT works with care homes, domiciliary care providers, and supported living organisations across the UK. We understand DSPT obligations, CQC expectations around data governance, and what running IT support across a 24-hour operation with multiple sites actually looks like. That understanding shapes how we work differently from an IT provider built around commercial businesses.
Care does not stop at five o’clock. Our managed IT support includes proactive monitoring that identifies issues before they cause disruption, and a helpdesk that understands what urgency means in a care environment. Not the urgency of slow email. The specific urgency of a home where staff cannot access resident records during a handover.
We are also built for organisations where internal IT resources range from limited to none. Centralised management, remote monitoring, and on-site support when it is needed. Your managers should not be troubleshooting IT problems at night. That is what we are here for.
More than most managers realise until something stops working. Electronic care planning platforms like Person Centred Software, Nourish, or Log my Care depend entirely on consistent Wi-Fi across the building. eMAR systems need network connectivity and device management. Financial and HR systems run in the background. Video calling platforms keep residents connected with families.
When the underlying IT infrastructure has a problem, the effect hits all of them at once. That is why managed IT support in care is not a cost to minimise. It is the foundation everything else sits on.
Not as a standalone legal requirement, but the relationship with DSPT compliance makes it effectively necessary for many. The DSPT references Cyber Essentials standards, and holding certification strengthens a care home’s submission considerably. The five controls it requires address the most commonly exploited attack vectors in health and social care.
The NCSC has specifically flagged care providers as cyber attack targets, and a breach in a regulated setting carries regulatory implications that go well beyond IT disruption. We advise all care provider clients to pursue Cyber Essentials as a minimum baseline and manage the certification process as part of the overall IT support relationship.
Proactive monitoring, helpdesk support, and planned maintenance. We act as your IT department or work alongside an existing internal team to fill the gaps.
Reliable connectivity underpins care management systems, digital care planning platforms, eMAR systems, and staff communication. We source and manage the right solution for each site.
Modern cloud-based systems that work across multiple sites, support mobile access for managers, and cost significantly less than the legacy lines they replace. Particularly relevant given the BT Openreach PSTN switch-off in January 2027.
Losing access to care records or medication administration records is a safety event. Automated backup with tested recovery processes and documented recovery time objectives. Not a theoretical backup. One that has been restored and verified.
Care organisations hold highly sensitive personal data and are a consistent ransomware target. Downtime in a care home is not simply a financial problem. Layered security controls and Cyber Essentials certification as part of the managed service.
Cloud-based tools give care staff reliable access to systems from any location. We handle the setup and ongoing management of Microsoft 365 and cloud infrastructure so your team gets the benefit without the complexity of managing it internally.
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